FDR&S on COVID-19

Safety has been and will continue to be at the forefront of all of our operations, especially now in these unprecedented times. F. Dennis Roofing & Son's is committed to the health and welfare of our customers, employees, vendor partners, and the public at large, and has implemented these policies under the guidance of the CDC regarding the Safer at Home directive.

 

Please see our full policy statement and procedures:

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Re-roofing and repairs

The maintenance and repair of buildings have been deemed essential services and F. Dennis Roofing & Son's will continue to conduct daily operations in support of our client’s needs for our services. In the performance of our work we have implemented the following procedures:

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1. All employees have been instructed to remain at home should they have any concern that they are experiencing any symptoms of COVID-19

2. There is no need for our customers/clients to have direct contact with crew members at any time.

3. Any need for contact with our customers during construction will be done via phone, email, or text when practical. 

4. Should the need arise to speak directly with a customer at a jobsite we will always maintain a minimum distance of 6 feet from the customer, and we ask that our customers/clients do the same and respect our wishes.

5. Crew members have been instructed to maintain a minimum space of 10 feet from all buildings when on the ground (breaks and rest -periods for example) unless using ladders or procuring tools, equipment, or materials.

6. All employees have been fully briefed on the need to practice enhanced hygiene i.e. frequent handwashing, the use of sanitizers, maintaining safe distances from others, etc…

7. We will post pictures of our work of your project online via your personal web-portal.

8. For your safety, we prefer all card billing and payments be done electronically or over the phone when possible.

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Inspections and job quotes

We will continue to provide customers with quotes for repairs and re-roofing during this time. For your safety and that of our estimators, and/or foremen to minimize direct contact please note:

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1. Our estimators/inspectors will avoid any direct contact with you, no handshakes or hugs for example

2. Access to your attic is often times needed, especially in the event that you have a leak;
    a. If access to your attic is inside the garage, we will ask that you open the garage door but remain inside your home while we do the          inspection, if possible.

    b. If access to your attic is inside the home you may request that we reschedule the inspection or if you choose, you may remain in              the home while maintaining a safe distance, preferably in another room inside the home but there is no need to be inside of the                attic with us, if not requested.

3. We will utilize web-based platforms when available for measuring your roof*

4. We will utilize web-based platforms to provide you with product information/descriptions (invoices, other sites, etc.)

5. We will provide you with electronic quotes and proposals (an email address is necessary)

6. Quotes, contracts, proposals, and change orders can all be signed/approved online, again, an email address will be required.

7. A personal web-based portal can be established for you, for documents, pictures, etc

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We hope this message finds you and your families healthy and safe. For those who are suffering the loss of a loved one, or supporting a loved one battling the virus, our thoughts are with you.

Should you have any questions or concerns that have not been addressed here, please do not hesitate to contact us directly via phone, email or within the portal.